We're very sorry you feel this way! We'd be very grateful to you if you sent us a ticket describing the situation and letting us know what you didn't like. Your feedback is very valuable to us and helps us improve things in the long run.
If you're looking for a refund, keep in mind the following:
- Mystery Box purchases are non-refundable, as stated here.
- Any consumables you have purchased (chests/skins/slots/keys/etc.) must not have been used in order for us to issue a refund.
- We can only return the value in Realm Gold.
- We may still deny your request, as what is offered is clearly described in-game.