If you are stuck on the loading screen or for some reason cannot access your account, we advise you to try the following troubleshooting steps to alleviate the issue:
- Make sure you have a stable internet connection and that the game has been updated to the latest version. You can patch the game using the Exalt Client by pressing UPDATE on the bottom right.
- Flush your DNS: If you're playing on Mac, open the Terminal:
- Navigate to Applications -> Utilities -> Terminal
- Type the following command and hit enter.
sudo killall -HUP mDNSResponder
- Perhaps the server you are connecting to might be experiencing technical issues, try to connect to a different server in your region
- If you're playing on Steam, verify your game cache and if that doesn't work, reinstall the game.
If none of these steps help you out, please do not hesitate to contact us directly via the following link. Please make sure to use the "Account Issue" category and to fill in all of the required information so that we can help you out as fast as possible.