This issue is likely related to some communication problems with the graphics drivers on your machine. Please follow these steps to try and resolve the issue:
- Uninstall the game completely
- Delete the content in the following folder:
C:\Users\"your username"\AppData\LocalLow\DECA Live Operations GmbH
- Delete the content in the following folder:
C:\Users\"your username"\Documents\RealmOfTheMadGod\Production
- Re-install the graphics drivers and restart the PC.
- Make sure you are running the game on the native resolution for the monitor (if the screen is 1920x1080, the game should be running on 1920x1080 fullscreen resolution)
- Make sure your OS is up-to-date (you have installed all and any OS Updates).
- If you have Switchable Graphics on your computer, enter the graphics card control panel and force only the dedicated graphics card to be used for ROTMG Exalt.
- Try excluding Exalt or turning off your anti-virus software and any performance-boosting features like 'enhanced sync', etc.
- If you have overclocked any components on your computer, try to reset back to factory defaults.
- Download the launcher or Install the game from your Steam launcher.
- Update Exalt via the launcher prompt.
If you have followed these instructions and the problem is still present, please contact our support desk with the category Report Bug / Technical Issue and explain as thoroughly as possible what the issue is and what actions you have taken to try and resolve the issue.