You can resolve this issue by doing some editing in the registry files. Here are the exact steps:
- Open regedit (WIN+R, type regedit, hit enter)
- Navigate to 'Computer\HKEY_CURRENT_USER\Software\DECA Live Operations GmbH'
- Remove all subfolders EXCEPT for the master folder itself - > DECA Live Operations GmbH
Following these steps will solve the issue for you. If you're still having trouble, please do not hesitate to contact us.